Personal Information Privacy Policy
Personal Data Privacy Policy
ONION Shop is committed to protecting customer privacy and personal data in accordance with Vietnamese law (Decree 13/2023/ND-CP & E-commerce Law).
personal data protection standards
customer information lists
lookup, modify, or delete data
Privacy Commitment: We only collect truly necessary information for order delivery, financial invoicing, and device warranty care. ONION Shop does not use implied consent checkboxes for marketing purposes.
| Data Group | Information Collected | Purpose of Processing |
|---|---|---|
| Identification & Contact | Full name, phone number, email, shipping address | Order confirmation, delivery, installation, invoicing, and warranty. |
| Transaction Information | Purchased products, value, device serial number, VAT invoice | Management of electronic warranty records and legal accounting obligations. |
| Technical Support | PC/VR configuration, error description photos/videos, support chat logs | Hardware compatibility consultation, FFB optimization, and remote technical support. |
| Website Technical Data | IP address, browser type, session cookies | Cart maintenance, system security, and fraud prevention. |
- ONION Shop Internal: Personnel responsible for orders, technical issues, and customer service.
- Shipping & Installation Partners: Receive name, phone number, and address for delivery.
- Manufacturers / RMA Centers: Receive machine serial number and error description when processing international warranties.
- Competent Authorities: Upon written request in accordance with legal provisions.
- Right to Know & Review: Request to look up personal information being stored.
- Right to Modify & Update: Edit account information via personal page or customer service.
- Right to Request Deletion: Request data deletion when no longer using the service (except for accounting invoices stored as legally required).
- Right to Withdraw Consent: Unsubscribe from promotional newsletters at any time.
Technical Security Measures
- All website connections are protected by SSL/HTTPS encryption security certificates.
- Server systems are regularly backed up, access permissions are strictly managed, and vulnerability scans are performed periodically.
- The website is not aimed at children under 16 years old. If accidental collection occurs, it will be immediately deleted upon receiving feedback.
Requests for Personal Data Support
Customers can send a written request or directly contact ONION Shop's Customer Service / Data Management department.
ONION Shop
Minion is the most modern electronics and accessories store. Its modern format and instant customer service allowed the company to quickly gain confidence in the gadget and electronic device market.
We offer every customer the convenience of purchasing on our website, with options for in-store pickup or free courier delivery.
Minion Online Store Assortment
The store catalog contains hundreds of product categories: